Terms of Service

The service is intended for business and institutional use. By accessing MRAG, you represent that you are authorized to bind your organization to these terms.

Customers are responsible for account administration, user permissions, and credential protection. You must notify us promptly of any unauthorized access.

Users must not abuse the service, bypass safeguards, attempt unauthorized access, or use it for unlawful activity.

Customers remain responsible for their content inputs, workflows, and downstream actions taken based on MRAG outputs.

Uploading content that infringes third-party rights, contains malware, or violates applicable law is prohibited.

MRAG provides verification signals and citations to support human review, but AI outputs do not constitute professional advice and may contain errors.

Customers must independently validate outputs used for legal, financial, medical, regulatory, or other high-impact decisions.

MRAG is not liable for decisions made solely on the basis of AI-generated content without appropriate human review.

Availability targets, support channels, and incident communication are defined in your contract or service order.

We reserve the right to perform maintenance, updates, or modifications to the service with reasonable notice where practicable.

Security controls and audit materials are provided through agreed enterprise channels.

Either party may terminate the service relationship in accordance with the terms of the applicable contract.

We reserve the right to suspend or terminate access immediately if a customer violates these terms, engages in abusive behavior, or poses a security risk to the platform or other users.

Upon termination, customer data will be handled in accordance with the contract and applicable data retention obligations.

To the maximum extent permitted by applicable law, MRAG and its operator shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.

Our total aggregate liability for any claim arising under these terms shall not exceed the fees paid by the customer in the twelve months preceding the claim.

Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

These terms are governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance, unless otherwise agreed in a separate contract.

For customers outside Japan, mandatory consumer protection laws of your jurisdiction may also apply.